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EXIN SIAMP Exam Syllabus Topics:

Topic	Details
Topic 1	Discovery and Strategy: In this section, the focus is given to identifying service integration needs and designing the SIAM model.
Topic 2	Run and Improve: In this part, candidates are tested for their ability to operate the SIAM framework. It also covers improving monitoring the performance and making sure that necessary adjustments are made.
Topic 3	Plan and Build: This section of the exam focuses on defining roles, responsibilities, processes, and technologies for SIAM adoption and deployment.
Topic 4	SIAM Practices Across the Stages: In this section of the exam, the focus is given to the application of core practices throughout the whole lifecycle.
Topic 5	Implement: In this section, the focus is given to using the SIAM framework in action and establishing governance.

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EXIN SIAM Professional Exam Sample Questions (Q27-Q32):

NEW QUESTION # 27
A consequence of ZYX's SIAM transition is that the small IT team of 5 staff within ZYXUK, who currently develop and support small stand-alone applications, are being displaced, with their roles outsourced to a new external service provider. This external service provider will provide a standardized approach to the development and B support of bespoke applications across all of the ZYX organizations It is hoped that this will allow similar requirements from different ZYX organizations to be identified a more manner The impacted staff is expected to be reluctant to transfer to the new service provider, who is based outside of the UK and has a very different organizational culture B I he project team is concerned that these staff members may either be reluctant to pass on their knowledge of the existing applications, or may leave before knowledge transfer can take place What would be the most effective strategy for handling this risk?

A. Take immediate steps to embed staff from the new service provider, to work alongside the impacted staff members Initiate a coordinated exercise to ensure that all existing documentation regarding the applications is brought up to date.
B. identify a minimum set of documentation. Task the impact team to produce or update these documents for each application. Put in place a handover process which includes formal review and sign-off of the documents by the new service provider
C. Provide clear communication to the impacted staff regarding why the change is happening, the implications for themselves and the timescales involved. Incentivize some or all of the impacted staff to remain throughout the handover and early life support phases.
D. identify the one or two key members of the team, who have the greatest knowledge of the applications Find these individuals suitable alternative roles within the retained IT capability, to ensure that the knowledge does not leave the organization

Answer: C

Explanation:
Understanding the Context:
The small IT team is being displaced and their roles outsourced, raising concerns about knowledge transfer and staff retention.
Communication Strategy:
Clear and transparent communication is crucial to ensure that staff understand the reasons behind the change, what it means for them, and the timeline of the transition.
This helps in reducing uncertainty and resistance.
Incentivizing Staff:
Offering incentives (financial or otherwise) encourages key staff members to stay during the critical phases of handover and early support.
This ensures that the knowledge and expertise necessary for a smooth transition are retained within the organization for as long as needed.
Risk Mitigation:
This strategy directly addresses the risk of staff leaving prematurely or being reluctant to share their knowledge, which could severely impact the project's success.
Reference:
SIAM Professional Body of Knowledge (BoK), Chapter on Organizational Change Management ITIL 4: Create, Deliver and Support (CDS), Section on People Management and Communication

NEW QUESTION # 28
ZYXS service management currently operates a Change Approval Forum (CAF): which is chaired by the ZYXS Service Management and Service Desk Lead, and is meant to be attended by user representatives from each ZYX company.
- In the new SIAM model ZYX is considering using SIAMRUS as the service integrator
- ZYX plans to keep all current service providers, renegotiating and extending contracts where necessary.
- OUTSCO will continue to provide the services for users in ZYXUK
- ZYXS, ZYXD, and the application development team from ZYXUK will become internal service providers The SIAMRUS SIAM model includes a process model for change management. In this model. SIAMRUS will hold an Integrated Change Advisory Board (ICAB) meeting every two weeks, where proposed changes to the services and systems will be reviewed before approval SIAMRUS will mandate the use of their change management toolset by all service providers The CIO is concerned that some of the current service providers may not comply with the SIAMRUS process model for change management Which organizations are most likely to not comply and why?

A. OUTSCO, because they use a commodity cloud-based service to monitor the ZYXUK networks and infrastructure
B. CADSCO, FIELD$CO and MAIL$CO. because commodity service providers provide services to multiple customers
C. ZYXS, because their Service Management and Service Desk Leadis the chair of the current ZYXS CAF
D. ZYXUK, because there is no need for the development team to attend the ICAB as they are an internal service provider

Answer: B

Explanation:
Context Understanding: In the new SIAM model, SIAMRUS will hold an Integrated Change Advisory Board (ICAB) and mandate the use of their change management toolset by all service providers.
Commodity Service Providers: Providers like CADSCO, FIELDSCO, and MAILSCO, which offer commodity services to multiple customers, often have standardized processes that may not align easily with customized SIAM requirements.
Compliance Challenges: These providers may face challenges in complying with specific SIAMRUS processes and tools due to their broad customer base and standardized operations, making it difficult to adapt to specific requirements for ZYX.
Service Integrator Role: The service integrator (SIAMRUS) needs to ensure that all providers adhere to the integrated change management process, but commodity providers may be less flexible in adopting new tools and processes.
Impact on Compliance: While internal providers like ZYXS, ZYXD, and the ZYXUK development team are more likely to comply due to their closer alignment with ZYX's internal processes, commodity providers have less incentive and flexibility to adapt.
Conclusion: CADSCO, FIELDSCO, and MAILSCO are most likely to face compliance issues due to their standardized, multi-customer service models, making them less adaptable to specific SIAMRUS process requirements.
Reference:
SIAM Foundation Body of Knowledge (BoK), Chapter on Process Management and Integration SIAM Professional Body of Knowledge (BoK), Change Management and Governance Sections

NEW QUESTION # 29
ZYXS service management currently operates a Change Approval Forum (CAF): which is chaired by the ZYXS Service Management and Service Desk Lead, and is meant to be attended by user representatives from each ZYX company.
-In the new SIAM model ZYX is considering using SIAMRUS as the service integrator
-ZYX plans to keep all current service providers, renegotiating and extending contracts where necessary.
-OUTSCO will continue to provide the services for users in ZYXUK
-ZYXS, ZYXD, and the application development team from ZYXUK will become internal service providers The SIAMRUS SIAM model includes a process model for change management. In this model. SIAMRUS will hold an Integrated Change Advisory Board (ICAB) meeting every two weeks, where proposed changes to the services and systems will be reviewed before approval SIAMRUS will mandate the use of their change management toolset by all service providers The CIO is concerned that some of the current service providers may not comply with the SIAMRUS process model for change management Which organizations are most likely to not comply and why?

A. OUTSCO, because they use a commodity cloud-based service to monitor the ZYXUK networks and infrastructure
B. CADSCO, FIELD$CO and MAIL$CO. because commodity service providers provide services to multiple customers
C. ZYXS, because their Service Management and Service Desk Leadis the chair of the current ZYXS CAF
D. ZYXUK, because there is no need for the development team to attend the ICAB as they are an internal service provider

Answer: B

Explanation:
* Context Understanding:In the new SIAM model, SIAMRUS will hold an Integrated Change Advisory Board (ICAB) and mandate the use of their change management toolset by all service providers.
* Commodity Service Providers:Providers like CADSCO, FIELDSCO, and MAILSCO, which offer commodity services to multiple customers, often have standardized processes that may not align easily with customized SIAM requirements.
* Compliance Challenges:These providers may face challenges in complying with specific SIAMRUS processes and tools due to their broad customer base and standardized operations, making it difficult to adapt to specific requirements for ZYX.
* Service Integrator Role:The service integrator (SIAMRUS) needs to ensure that all providers adhere to the integrated change management process, but commodity providers may be less flexible in adopting new tools and processes.
* Impact on Compliance:While internal providers like ZYXS, ZYXD, and the ZYXUK development team are more likely to comply due to their closer alignment with ZYX's internal processes, commodity providers have less incentive and flexibility to adapt.
* Conclusion:CADSCO, FIELDSCO, and MAILSCO are most likely to face compliance issues due to their standardized, multi-customer service models, making them less adaptable to specific SIAMRUS process requirements.
References:
* SIAM Foundation Body of Knowledge (BoK), Chapter on Process Management and Integration
* SIAM Professional Body of Knowledge (BoK), Change Management and Governance Sections

NEW QUESTION # 30
ZYXS has been selected as the service integrator. They will also provide some hosted application services, using ZYXD as a subcontractor. ZYXS will also provide a central service desk for the SIAM ecosystem.
Considering ZYXS, which factor is most critical to the success of SIAM?

A. Clearly defined roles and responsibilities
B. A service agreement between ZYXH and ZYXD
C. Management of process outcomes instead of activities
D. Well-conceived SIAM strategy

Answer: A

Explanation:
* Critical Success Factors in SIAM:
* Clear roles and responsibilities are essential to the success of SIAM because they ensure that all parties understand their specific duties and expectations.
* This clarity helps prevent overlaps, gaps, and conflicts, leading to smoother operations and more effective service integration.
* Roles and Responsibilities:
* Clearly defined roles and responsibilities within ZYXS will facilitate coordination between ZYXS, ZYXD, and other service providers.
* This definition includes understanding the responsibilities of ZYXS as the service integrator, ZYXD as a subcontractor, and other providers contributing to the SIAM ecosystem.
* Impact on Service Integration:
* Without clearly defined roles, there can be confusion, miscommunication, and inefficiencies, which can hinder the overall success of the SIAM implementation.
* Properly outlined roles ensure accountability and help in the seamless integration and management of services across the ecosystem.
* Supporting References:
* SIAM Professional Body of Knowledge (BoK) emphasizes the importance of defining roles and responsibilities as a foundational element for successful service integration.
* ITIL 4: Create, Deliver and Support (CDS) also highlights the necessity of role clarity in achieving effective service management.
References:
* SIAM Professional Body of Knowledge (BoK), Chapter on Roles and Responsibilities
* ITIL 4: Create, Deliver and Support (CDS), Section on Organizational Structures

NEW QUESTION # 31
ZYX has used a phased approach for implementing the SIAM model
-ZYXS is the service integrator and provides the service desk for the SIAM ecosystem
-NETSCO had all network services transitioned to them
-OUTSCO has been selected to provide hosting services
The next phase is to transition all services currently hosted by ZYXS and ZYXD to OUTSCO Due to time pressures, it has not been possible to test how the services will perform after transition.
The ZYX CEO is concerned about the risks to the services and the ability of ZYX to be able to carry out its business activities She wishes that an early life support (ELS) function is implemented What approach should be taken to resolve incidents and problems caused by the transition of services?

A. Set up a short-term function with staff from BANKSCO, ZYXS. ZYXD: ZYXG. NET$CO and OUTSCO
B. Ensure that the ZYXS service desk is fully briefed and ready to handle any increase in call and incident volumes
C. Complete the transition over a weekend when the number of people using the services will be low
D. Establish a data room containing all information about the services so that facts and data can be quickly checked

Answer: A

Explanation:
* Early Life Support (ELS):ELS involves providing additional support during the initial period after a transition to ensure stability and address any issues promptly.
* Comprehensive Coverage:Setting up a short-term function with staff from all involved parties ensures comprehensive coverage and expertise in resolving incidents and problems caused by the transition.
* Collaboration:Including staff from various service providers and internal teams fosters collaboration and knowledge sharing, essential for quick problem resolution.
* Risk Mitigation:This approach directly addresses the CEO's concerns about risks to services and business activities by ensuring that experienced staff are available to handle issues as they arise.
* Service Desk Preparation:While ensuring the service desk is ready to handle increased volumes is important, it alone is insufficient without dedicated resources to address specific transition-related issues.
* Data Room:Establishing a data room is beneficial for information access but does not provide the
* necessary hands-on support required during the transition.
References:
* SIAM Foundation Body of Knowledge (BoK), Chapter on Transition Planning and Support
* SIAM Professional Body of Knowledge (BoK), Early Life Support Sections

NEW QUESTION # 32
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